Repairs

• Analyzes jobsite prior to beginning a job to ensure that quality repairs can be done.

• Repairs assigned warranty products using the appropriate tools.

• Conducts window and /or door performance tests.

• Create and supports a safe work environment on the job site to protect the interest of the company at all times.



Customer Service

• Ensures that customers are treated with the utmost respect and given the highest quality of workmanship.

• This is accomplished through timely completion of the job, attention to detail, following the company's code of conduct and the ability to react to problems and complaints in a patient and understanding manner.



Knowledge & Training

• Responsible for acquiring the training needed to repair the product safely and efficiently.

• Responsible for becoming certified in the product/area that is being repaired to ensure that we are providing the best service to our customers